Our Policies

📦 Shipping Policy

FamilySteam™

At FamilySteam, we aim to deliver your order quickly, safely, and reliably across the United Kingdom.

1. Shipping Locations

We currently ship throughout the United Kingdom, including:

  • England

  • Scotland

  • Wales

  • Northern Ireland

We do not currently offer international shipping.

2. Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable).

3. Delivery Timeframes

Estimated delivery times:

  • Standard UK Delivery: 3–5 business days

  • Express UK Delivery: 1–3 business days (if selected at checkout)

Please note that delivery times are estimates and may vary during busy periods such as holidays or promotional sales.

4. Shipping Costs

Shipping costs are calculated at checkout.

From time to time, FamilySteam may offer free UK shipping promotions.

5. Tracking Your Order

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.

If you have not received tracking information within 3 business days, please contact us.

6. Delays & Delivery Issues

While we work with trusted courier partners, FamilySteam is not responsible for delays caused by:

  • Courier service disruptions

  • Severe weather conditions

  • Incorrect or incomplete delivery information provided by the customer

If your order appears delayed, please contact us and we will assist you promptly.

7. Incorrect Address

Please ensure your shipping details are correct at checkout.

FamilySteam cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery

  • Provide your order number and clear photos of the issue

We will investigate and resolve the matter as quickly as possible.

🔄 Refund & Returns Policy

FamilySteam

This policy complies with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. 14-Day Cooling-Off Period

Under UK law, you have the right to cancel your order within 14 days of receiving your goods for a full refund.

To exercise this right, please email:
📧 support@familysteam.co.uk

You then have 14 days to return the item.

2. Return Conditions

To qualify for a refund:

  • Item must be unused

  • In original packaging

  • In resellable condition

  • Returned with all accessories included

We reserve the right to reduce the refund if the item shows signs of use beyond necessary inspection.

3. Return Shipping Costs

Customers are responsible for return shipping unless:

  • The product is faulty

  • The wrong item was sent

We strongly recommend using a tracked shipping service.

4. Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 5–10 business days

  • Refunded to the original payment method

5. Faulty or Defective Products

Under the Consumer Rights Act 2015, if your item is faulty, you are entitled to:

  • Repair

  • Replacement

  • Or full refund (if reported within 30 days)

Please contact us with photos and order details.

6. Non-Returnable Items

We cannot accept returns for:

  • Used hygiene-sensitive items

  • Products damaged due to misuse

  • Items returned after the 14-day cancellation period

đź”’ Privacy Policy

FamilySteam

We respect your privacy and comply with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may collect:

  • Full name

  • Billing & shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third parties)

2. How We Use Your Data

We use your information to:

  • Process orders

  • Provide customer support

  • Improve our services

  • Send order updates

  • Send marketing emails (only with your consent)

3. Legal Basis for Processing

We process data based on:

  • Contractual necessity (order fulfilment)

  • Legal obligation

  • Legitimate business interests

  • Customer consent (marketing)

4. Data Sharing

We may share your data with:

  • Payment processors

  • Delivery partners

  • Website hosting providers

We do not sell personal data.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Object to processing

  • Withdraw consent

To exercise your rights, email:
📧 support@familysteam.co.uk

6. Data Retention

We retain data only as long as necessary for:

  • Legal obligations

  • Order records

  • Tax compliance

đź“ś Terms & Conditions

FamilySteam

1. General

By using our website, you agree to these terms.

FamilySteam reserves the right to update these terms at any time.

2. Product Information

We aim to ensure product descriptions and pricing are accurate.
However, errors may occasionally occur. We reserve the right to correct them.

3. Orders

We reserve the right to:

  • Refuse any order

  • Cancel orders due to pricing errors

  • Limit quantities

4. Pricing & Payments

All prices are shown in GBP (ÂŁ) and include VAT where applicable.

Payments are securely processed through trusted providers.

5. Liability

FamilySteam is not liable for:

  • Indirect damages

  • Misuse of products

  • Delays caused by third-party couriers

🛡 30-Day Risk-Free Guarantee (High-Converting Version)

Try FamilySteam Risk-Free

We’re confident you’ll love your FamilySteam cleaner.

If you’re not completely satisfied, return it within 30 days for a refund.

No stress. No hassle. No complicated process.

Just contact:
📧 support@familysteam.co.uk